Cancellation Policy

Cancellation Policy

At HYPRFLOW, every product is made to order. This means production begins shortly after your order is placed and payment is confirmed. Please read this policy carefully before placing your order.

1. Cancellation Window

You may request a cancellation within 12–24 hours of placing your order, provided that production has not yet commenced.

To request a cancellation, contact us immediately at hyprflow.in@gmail.com with your order number and the subject line “Cancellation Request — #[Your Order Number]”.

We will do our best to action your request promptly. However, due to our made-to-order production model, we cannot guarantee that cancellation will be possible even within this window.

2. When Cancellation Is No Longer Possible

Once production of your item has begun, cancellation is not possible. This is because your product is being manufactured specifically for you and cannot be restocked or resold.

Signs that production may have already begun include:

  • You have received a dispatch/shipment notification
  • More than  24 hours have passed since your order was placed
  • We have confirmed via email that your order is in production

3. How to Request a Cancellation

  1. Email us at nav@hyprflow or hyprflow.in@gmail.com as soon as possible after placing your order.
  2. Use the subject line: Cancellation Request — #[Your Order Number]
  3. Include your order number, the item(s) you wish to cancel, and the reason for cancellation.
  4. We will respond within  a few hours / 1 business day to confirm whether cancellation is possible.

Do not assume your order is cancelled until you receive written confirmation from us.

4. Refunds on Cancelled Orders

If your cancellation request is approved before production begins, a full refund will be issued to your original payment method within  5–7 business days.

Refund timelines by payment method:

  • UPI / Net Banking / Wallets:  2–5 business days
  • Credit / Debit Card:  5–10 business days depending on your bank
  • COD orders: No payment is collected upfront, so no refund applies for a pre-dispatch cancellation.

5. Cancellation by HYPRFLOW

We reserve the right to cancel any order at our discretion in the following circumstances:

  • Suspected fraud or unauthorised use of a payment method
  • A pricing or product error on our website
  • Inability to fulfil the order due to production or supply issues
  • Violation of our Terms & Conditions

If we cancel your order, you will be notified by email and a full refund will be issued promptly.

 

6. Consumer Rights

Nothing in this Cancellation Policy limits your rights under the Consumer Protection Act, 2019 (India) or any other applicable Indian law. If you believe your cancellation request has been unfairly refused, you may contact our Grievance Officer (see our Grievance & Customer Support page) or approach the appropriate consumer forum.