Return & Refund Policy

At HYPRFLOW, every item is made to order specifically for you. Please read this policy carefully before placing your order.

This policy is designed to be fair, transparent, and compliant with applicable Indian consumer protection law.

1. Made-to-Order Products

All HYPRFLOW products are print-on-demand and made to order. This means each item is produced after your order is confirmed and is not held in stock. As a result:

We are unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
We strongly encourage you to review our Size Guide and product-specific size charts carefully before ordering.

This exclusion applies only to the extent permitted by applicable law and does not affect your statutory rights as a consumer under Indian law.

2. When We Will Accept a Return or Issue a Refund

We will accept returns and/or issue a refund or replacement in the following circumstances:

The item you received is damaged or defective (manufacturing fault, print defect, seam failure, etc.).
The item you received is the wrong product (wrong item, wrong colour, wrong size — different from what you ordered).
The item was significantly not as described on the product page.

3. Reporting a Damaged, Defective, or Wrong Item

If your order qualifies under Section 2, please contact us within 48 hours of delivery with:

Your order number
A clear description of the issue
Photographs clearly showing the damage, defect, or incorrect item (including the item label/tag if relevant)

Claims submitted after 48 hours of delivery may not be accepted, except where required by law.

4. Our Resolution Options

Once we have reviewed and verified your claim, we will offer one or more of the following resolutions at our discretion:

Replacement: We will produce and send a replacement item at no additional cost to you.
Refund: A full or partial refund to your original payment method.
Store credit: Credit applied to your HYPRFLOW account for future use.

We reserve the right to request the return of the defective/wrong item before issuing a replacement or refund. Return shipping costs for eligible claims will be borne by HYPRFLOW.

5. Refund Timeline

Approved refunds will be processed within 5–7 business days of us confirming the resolution. The time for the refund to reflect in your account depends on your payment method and bank:

UPI / Net Banking / Wallets: Typically 2–5 business days
Credit / Debit Card: Typically 5–10 business days depending on your bank
COD orders: Refunds for COD orders will be processed via bank transfer or UPI. We will contact you to collect your bank details.

6. Exchanges

Because our products are made to order, we do not offer size or colour exchanges as a standard option. Exchanges will only be considered in the following cases:

You received the wrong size or colour (i.e., different from what you ordered).
The item is defective and a replacement in the same size/colour is the appropriate resolution.

For all other exchange requests, please contact us and we will assess on a case-by-case basis. We are not obligated to grant exchanges outside the above criteria.

7. Cancellations

Order cancellations may be possible within a short window after placement, before production begins. Please refer to our Cancellation Policy for full details.

8. Items Not Eligible for Return or Refund

The following are not eligible for return or refund (except where required by law):

Items returned without prior authorisation from HYPRFLOW
Items that have been washed, worn, altered, or damaged by the customer
Items returned after the claim window has closed
Items where the issue is a result of incorrect care (e.g., ignoring washing instructions)
Minor colour variations due to screen display settings or print processes (these are not defects)

9. How to Initiate a Return

Email us at hyprflowin@gmail.com with your order number, description of the issue, and supporting photos.
We will review your request and respond within 2–3 business days..
If approved, we will provide return instructions (if applicable) and confirm your resolution.
Do not ship any item back to us without prior written authorisation. Unauthorised returns will not be processed.

10. Consumer Rights

Nothing in this policy limits or excludes your rights under the Consumer Protection Act, 2019 (India) or any other applicable Indian law. If you believe your rights as a consumer have not been respected, you may contact our Grievance Officer (see our Grievance & Customer Support page) or approach the appropriate consumer forum.